Anonymous
map-marker Summerville, South Carolina

Repair. Hurry up another week after contacting you last week with no email and no pickup completely frustrated and disappointed in heart when I was a devoted DeWalt customer prior to

I was so discouraged by the customer service at heart not sure what to do now I called last week to get a shipping label and let them know that FedEx again for the 3rd or 4th time did not appear to pick it up. Wish someone would contact me back and straighten this problem out for here I've been without my lawn mower for over 2 months absolutely. Sincerely David Scott hope you all have a safe and wonderful day
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User's recommendation: Not sure you want me to answer that

Nocola M Buz

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Verified Reviewer
| map-marker Gadsden, Alabama

Hart headlamp

Last night my husband Hart headlamp blew up while he was holding it he made it to our door before dropping it smoke and Im guessing it to be some kind of acid all I know is that there black stuff all over my curtains and floor burnt my husbands fingers thank goodness he was not wearing it on his head could someone please contact me thank you.. Nocola Mcbrayer
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Albert A Lsr

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Verified Buyer
|

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Verified Reviewer

New mower purchase, missing part (battery)

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HART Tools - New mower purchase, missing part (battery)
HART Tools - New mower purchase, missing part (battery) - Image 2
Updated by user Aug 09, 2023

No, that would be foolish on my part, they don't appreciate me as a customer! I own over $4000 of Hart tools,and I may sell them,and go back to DeWalt.

Original review Aug 08, 2023
Purchased new Supercharge 40v.20 in.mower from Walmart on Friday 8/4/23 discovered yesterday 8/6/23 no battery , called Walmart yesterday,was told that I can only return for refund,due to. O more available. Called Hart today,rob? Called back from Hart ,stating the battery is not a part? That I'm out of luck? Rude as can be to me! So I told him I will file a complaint with the better business bureau in.sc. and also with tti corporate in tx.he replied go ahead,!
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Loss:
$208
Pros:
  • Which is why i bouquestionght mower
  • And i own many
  • Tools look good
Cons:
  • Questionable backing of warranty

Preferred solution: I want them to send me a battery for this mower I had just purchased ,and while I was at home preparing the mower ,so I can cut my lawn,discovered that there wasn't a battery anywhere, this mower was out of box when purchased.

User's recommendation: Think it through,before you invest good money into any Hart power tools or lawn equipment.These people are very good at maneuver ing around the responsibilities of to back their products by manipulation and lies!

Jimmy G Rcp

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Verified Reviewer

Raise ***

Hand grinder 4 way charger battery screw driver air compressor hand held vacuum and 3 batterys all bad
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Loss:
$4000
Pros:
  • Sorry cheap made tools
Cons:
  • Cost me money

Preferred solution: Deliver product or service ordered

User's recommendation: 4

Octavio H Qhz

Call me please

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Updated by user Dec 24, 2023

I try calling customer service and corporate in corporate all I get is some lady's voicemail she never answers and I'm fed up the customer service line it only gives you operation hours no answer at all how disappointed I am I'm sure more customers feel the same

Original review Dec 24, 2023
I been trying ti ca you guys about somethings i bought hart please cintact me i been trying fir 2 monyhs that number yiu guys have w voicemail she never answers or calls back
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Loss:
$200
Cons:
  • Equipment

Preferred solution: My product isn't working

Tameeka T Ziz

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Verified Buyer
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Verified Reviewer
| map-marker Charleston, West Virginia

Paid $80 for a shop vac that no longer works

HART Tools - Paid $80 for a shop vac that no longer works
HART Tools - Paid $80 for a shop vac that no longer works - Image 2
Walmart refuses to do a return for us because we threw away the box even though its brand new and this is the second shop vac exact same kind weve purchased and within 3 months they completely crap themselves and no longer work. I have my receipt and vacuum just need help getting it fixed or a new one because this is nuts.
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User's recommendation: Don’t purchase these kind of vacuums at Walmart.

Percy C Pch

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Verified Reviewer

My 20v battery and charger melted together while charging

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I don't really know what happened I had it on charge for about 15 minutes and came back to check on it and it had melted together please mamor sir I'm on a fixed income and I can't afford to buy a new one if there is anything that you can do for me to help me I will greatly appreciate anything you can do thank you so much hart tools are the best brand I have ever used and I will continue to use HART tools
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Pros:
  • It is a really great brand of tools
Cons:
  • Lot of people that i have talked to have dout about hart tools but i love them

Preferred solution: Just another battery and charger so I can continue to use my hart impact wrench that's all I need please sir/mam

Anonymous
map-marker Basalt, Colorado

Worst customer service ever.

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Had to call twice re replacement for bad mower battery. On hold for over an hour. 2nd call ended up having to text. No record of first call that said they would send a replacement. Had to do it all over again. Took hours. Also their offer of Live chat doesn't work!! Will never buy another product from the.
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Robenson F

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Verified Reviewer

Battery problem

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I purchased a blower that comes with a 40 volt battery back in April , but now the battery is not charging.
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Pros:
  • Good products
Cons:
  • Longest wait on the phone just to speak with someone

Preferred solution: Get a battery replacement

jeanne j Bsy

Lawn mower won't start

Lawn mower wont start. I bought it 3 months ago and it was working perfectly fine. Ive made sure the battery was good and done everything google offers
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Preferred solution: I want it fixed

Anonymous
map-marker Ashburn, Virginia

Poor Quality and Exceptionally poor customer service

trimmer blew apart. need to order new part cant get hold of anyone or find any way to order. I paid $160.00 at Walmart for this Hart trimmer. Since then I have had to replace the battery and battery charger each at close to $100.00. Next time I will buy a Stihl. The only good thing about it was that it is light weight.
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User's recommendation: Don't waste your money.

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